Privacy Policy

Updated: May 5th 2026

Protecting your private information is our priority. This Statement of Privacy applies topeakheatingcooling.com, and Peak Heating and Cooling and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Peak Heating and Cooling include peakheatingcooling.com. The Peak Heating and Cooling website is a Home Service site. By using the Peak Heating and Cooling website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered, Peak Heating and Cooling may collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• Email Address
• Phone Number

Peak Heating and Cooling may also collect anonymous demographic information, which is not unique to you, such as your:

We do not collect any personal information about you unless you voluntarily provide it to us.However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Peak Heating and Cooling collects and uses your personal information to operate and deliver the services you have requested.

Peak Heating and Cooling may also use your personally identifiable information to inform you of other products or services available from Peak Heating and Cooling and its affiliates.

Sharing Information with Third Parties

Peak Heating and Cooling does not sell, rent or lease its customer lists to third parties.

Peak Heating and Cooling may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Peak Heating and Cooling, and they are required to maintain the confidentiality of your information.

Peak Heating and Cooling may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Peak Heating and Cooling or the site; (b) protect and defend the rights or property of Peak Heating and Cooling; and/or (c) act under exigent circumstances to protect the personal safety of users of Peak Heating and Cooling, or the public.

Tracking User Behavior

Peak Heating and Cooling may keep track of the websites and pages our users visit within Peak Heating and Cooling, in order to determine what Peak Heating and Cooling services are the most popular. This data is used to deliver customized content and advertising within Peak Heating and Cooling to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Peak Heating and Cooling. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Peak Heating and Cooling website.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
• Complete the transaction for which the personal information was collected, fulfill the
  terms of a written warranty or product recall conducted in accordance with federal
  law, provide a good or service requested by you, or reasonably anticipated within the
  context of our ongoing business relationship with you, or otherwise perform a contract
  between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal
  activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right
  of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the
  public interest that adheres to all other applicable ethics and privacy laws, when our
  deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on
  your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Peak Heating and Cooling does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

Peak Heating and Cooling reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Consent to Communicate

By submitting our contact forms. you are providing express consent to be contacted by Peak Heating and Cooling via SMS, call, or email, possibly using automated technology to the number you provided. If at any time you wish to opt-out of communication, please reply “STOP.” Text “HELP” for assistance. Message frequency may vary. Message and data rates may apply. Submission of this form does not authorize the purchase of goods, services, or products. For more information, please review our Privacy Policy and Terms and Conditions.

Cookies and Tracking Technologies

Peak Heating and Cooling may use cookies, pixels, web beacons, analytics tools, and similar tracking technologies to help operate our website, improve user experience, understand website activity, and support marketing or advertising efforts.

Cookies are small data files placed on your device when you visit our website. These technologies may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, referring website addresses, and interactions with our website.

We may use cookies and tracking technologies to:

• Remember user preferences;
• Analyze website traffic and performance;
• Understand how visitors use our website;
• Improve website functionality and content;
• Measure the effectiveness of advertising or marketing campaigns;
• Provide relevant content or advertisements.

You may be able to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality or performance of certain parts of our website.

Data Security Practices

Peak Heating and Cooling takes reasonable administrative, technical, and physical measures to help protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction.

These practices may include access controls, secure data storage, limited access to personal information, employee or service provider confidentiality requirements, and the use of security tools designed to help protect information submitted through our website or service channels.

While we take reasonable steps to safeguard your information, no method of transmission over the Internet, mobile network, or method of electronic storage is completely secure. Therefore, Peak Heating and Cooling cannot guarantee the absolute security of any information you provide to us.

No Sharing of SMS Opt-In Information

Peak Heating and Cooling does not sell, rent, lease, or share SMS opt-in consent, phone numbers collected for SMS purposes, or SMS-related personal information with third parties or affiliates for their own marketing purposes.

Information provided for SMS communications will be used only to communicate with you regarding Peak Heating and Cooling services, including appointment reminders, scheduling confirmations, service updates, technician arrival notifications, customer support messages, account notifications, maintenance reminders, and promotional offers where permitted.

SMS opt-in data and consent will not be shared with third parties except as necessary to provide messaging services on behalf of Peak Heating and Cooling, comply with applicable law, or protect the rights, safety, or property of Peak Heating and Cooling, our customers, or others. Any service providers that assist with SMS communications are authorized to use SMS-related information only as needed to provide services to Peak Heating and Cooling and are required to maintain the confidentiality of such information.

You may opt out of SMS messages at any time by replying STOP to any text message. For assistance, reply HELP. Message frequency may vary. Message and data rates may apply.

Contact Information

Peak Heating and Cooling welcomes your questions or comments regarding this Statement ofPrivacy. If you believe that Peak Heating and Cooling has not adhered to this Statement, pleasecontact Peak Heating and Cooling at:
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Peak Heating and Cooling
4665 Broadmoor Ave SE #120
Grand Rapids, MI 49512

Email Address: emailsupport@peakheatingcooling.com
phone number: (616) 207-3434

Effective as of September 27, 2023

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